Dear Customer, Greetings from Second Intelligent! As below Q&A to let you know more about Second Intelligent: 1 Are you factory or trade company? We are manufacturer of fluid dispensing equipment since 2005, from desktop to freestanding big equipment, and RO roller machine. 2 How long is your machine warranty? 12 months 3 What is your lead time? For standard specification machine, we have inventory and could prepare the machine within 7 working days. For custom request, desktop machine 7-10 days, freestanding machine 10-15 days, RO roller machine 20-40 days. 4 Do you provide free training for using and installing the machine? Yes, our technical person can provide online training as request, customers could contact us at any time for any tech issues, our engineer team could support at any time if you need.