Order & Payment
Q: Can I order selected the color
A: Yes sure.
Q: What is the minimum order
A: We have no minimum order, we can accept any quantity of the order. The bigger the order, the cheaper the transport cost.
Q: Do you provide samples ? is it free ?
A: Yes, we could offer the sample for free charge and we will sent it through DHL. Free delivery only applicable for full
container order.
Q: What is your terms of payment ?
A: We have 2 method of payment for the transaction
1.Payment by telegraphic transfer to our bank account: 30% down payment, balance against copy Bill of Lading. Transfer of payment can also through PayPal, Western Union and Alipay.
2. Letter of Credit (L/C) Irrevocable at Sight
Shipping & Delivery
Q: How long is your delivery time?
A: Generally it is 7 days if the goods are in stock. or it is 25 days if the goods are not in stock, it is according to quantity.
Q: What is the method of delivery that you can provide?
A: Delivery can be through airfreight or sea freight. For small order under 200 SQM we suggest to use LCL (Less than Container Loaded) which can be use air freight or sea freight. For order more than 200 SQM we recommend to use 20 feet container by sea freight.
Stone is heavy product so that we are not recommend you to use airfreight as the cost of airfreight very expensive unless you need the stone urgently. Sea freight always the best choice for sending the stone product.
Q. Can you arrange delivery the package to our address?
Yes we can, we will quote you CIF (Cost and Freight) which means the cost of goods already include shipping to your country port then our shipping agent will help you arranging door delivery.
Q: What about the taxes and import duties in my country ?
A: These vary from country to country, we suggest you contact your local customs broker / agent for a quote and recommend you shop around ( in our experience prices differ greatly from broker to broker ) Generally goods from Indonesia incur very little or no import duties especially to Europe, USA and Australia.
Contact Us Now:
PT D&W Internasional (Stone Depot)
Jl Jendral Ahmad Yani (By Pass)
Kawasan Grage City, Biz Center Oasis Block A VII No 9
Cirebon 45113, West Java - INDONESIA
Tel. +62 231 8802888 Fax. +62 231 8491546
Whatsapp : +62 811 2014 80 (Winsen Setiawan)
Bali Office:
Jl Raya Goa Gong, Santika Permai Swandewi No A24
Jimbaran, Bali, Indonesia
Factory:
Lengkong Wetan, Rajagaluh, Majalengka
West Java - INDONESIA
Overseas Office
Australia
Stone Depot C/O Baumart Holding Ltd
Perth, WA:
Suite 1, 82 Belmont Avenue, Rivervale WA 6103
Perth – AUSTRALIA
T: (61-8) 9277 2030
Sydney, NSW:
245 Woodpark Road
Smithfield, NSW 2164
PIC. Matt Logan (+61 421 986 863)
Malaysia
Stone Depot C/O Homes Marketing Company
Lot, 331, Jalan Piasau Lorong 12, Lutong, 98000, Sarawak, Malaysia
Mobile Phone +60 19 815 6039 (Mr. Poh Beng Chua)
Fax. : 085 – 640210
Tel. : 085 – 662661
United States of America (USA)
Stone Depot C/O Modern Design + Build and Modern Pools, Inc
PO Box 29985 Austin, Texas 78755, USA
Mobile Phone : +1 512 751 3587
Fax : 512.828.7757
Colombia
Stone Depot C/O CONMARMOLES SAS
Calle 67 #55 29
Medellín-Colombia
(+574) 211 2752
PIC: Miguel Bueno +57 313 797 0671