How long is the delivery time?
Sample order and MOQ of 1 Master Case will be around 3 - 7 business days. For larger quantities will depend on the country of destination and shipping method, For reference, a regular shipment of 6 Master Case takes around 5 to 10 business days.
What is the shipping method?
We deliver door to door service with DHL, we also have FedEx, air and sea cargo. Our clients regularly prefer DHL for shipments under 200Kg (10 Master cases approximately).
How is your payment system?
Our accepted payment methods are: Bank Transfer (T/T) and PayPal. Accepted payment currencies: USD and EUR.
How much will the customs fees be?
You can check that information with our incense’s HS Code. Take into consideration that some countries have FTAs with Peru, which allow us to provide you with an Origin Certificate that will reduce or relieve import duties. Some countries charge as high as 7% of the CIF. Our incenses fall into the code 33074100
What Incoterms do you support?
Accepted Incoterms (delivery terms): All of them (The most used are: EXW, DAP, FOB, CIF, )
Are Ispalla incenses organic?
Our incense are made with sustainably harvest Palo Santo and natural scents from copal and myrrh resisns, dried plants of rue, rosemary and eucalyptus or floral essential oils of rose, lavender and jasmine. We do not use charcoal or chemicals in our products. Our incenses are organic and sutainably handmade by artisans.
Why are your incense sustainable?
Our incenses are sustainable because we use sustainably harvested Palo Santo. Which means that naturally fallen and dry trees are collected by native communities. We don’t cut trees. We also mix the Palo Santo wood with plants, resins and essential oils that are equally organic and sustainably harvested.
What are the communities that ispalla contributes?
We contribute to the social and economic development of the communities of Piura, Sullana, Chulucanas, Lacones and Morropón. These communities have grown in the area for 6 generations, working in agriculture, ceramics and Palo Santo crafts.