Q: Can you design new products according to my requirements?A: Absolutely, we have a professional design and production team that can customize products based on your
requirements.
Q: When can I get the quotation?
A: We usually provide a quotation within 12 hours after receiving your inquiry. If you need a quotation urgently, please
call us or mention it in your email so we can prioritize your request.
Q: How can I get a sample?
A:1# For small samples and quantities, they are free. You just need to cover the shipping cost. You can arrange for
your freight agent to pick up from us, or pay us to use our agent.
2# For larger quantities, a sample fee is required. This fee can be refunded if you place an order in the future. It is
crucial to confirm the sample before proceeding with a regular or bulk order, as different customers have
varying definitions of quality and requirements. We do not accept bulk production orders until you have
confirmed the sample.
Q: How long does it take to customize a sample?
A: Customized sample production can be completed within 15 days.
Q: What are the shipping methods?
A:1# By express: DHL, FEDEX, UPS, TNT, etc., usually for small orders.
2# By sea: Suitable for bulk orders and FBA shipments. You are welcome to use your shipping agent to pick up
from us.
Q: Do you have product quality inspections?
A: Yes, we inspect all orders and will send you photos of the bulk goods!
Q: What are your payment terms?
A:1# For samples or trial orders: Alibaba Trade Assurance (Visa, MasterCard, e-checking, Pay Later); T/T (to our
official bank account).
2# For regular orders: Alibaba Trade Assurance, T/T (to our official bank account). (Standard terms: 30%
prepayment before. production, 70% balance before shipment); via T/T, 30% deposit in advance, 70% balance
before shipment.
Q: Do you offer after-sales service or warranty?
A:1# We guarantee honest business practices.
2# We ensure the quality of samples and goods are consistent.
3# While we strive to test and protect our products during delivery, some minor damages may occur due to
mishandling. We usually provide replacements in future orders for such issues.
4# In case of any disputes, we will negotiate to resolve them.