1. Where are you located?
Room 403, 4th Floor, Ocean Park Building, No. 1 Dao Duy Anh, Phuong Mai Ward, Dong Da District, Hanoi, Vietnam
2. What is your main product?
Handicraft products :Lamp shades & lanterns, furniture, houseware, kitchenware, and home decor products made from a diverse range of natural materials such as seagrass, water hyacinth, jute, rattan, bamboo, fern, palm leaf,…
3. What is your MOQ?
Normally MOQ for one design is 50 pieces/design. For a full container order, the MOQ is 20 pieces/design..
4. Can you make samples?
Yes, we can. We will give you the free samples. Sample making time is 7-10 days, it depends on the designs. All sample cost and shipping cost will be charged to the customer.
5. Do you accept customization requests?
Yes, we do. We have in-house designers and also cooperate with other designers. It is easy if you would love to change the
patterns but it will take more time and cost to make your designs.
6. How is your quality control?
We will make samples and send customers for confirmation before mass production. Throughout the production process, we have a QC (Quality Control) department to monitor and inspect. After the order is completed, you can hire a third party to final Inspection before shipment.
7. What is your payment term?
We offer a variety of payment methods, including TT/LC/MasterCard, in order to best serve our customers
8. Shipping and Delivery
Shipping methods: By sea or by air. It will be calculated on the total volume & weight of all packages of your orders. We will find the right shipping & packaging method that helps you cut down the shipping cost.
Delivery time: 5-10 days by air, 15-40 days by sea.
9. Warranty
We are willing to take responsibility if the goods are defective, damaged, or broken due to the manufacturer within 10 days of receiving the shipment. All defective, damaged or broken goods must be clearly reported by the buyer with pictures. We will
refund/credit for defective items on your next order with us.