Q6: How can I get the sample(s)?
A6: Please send us the inquiry, or order directly. Advise us the details, you’ll have the soonest answer.
Q7: How long will it take to get my samples (order) done?
A7.1: Existing samples: 1-2 days upon confirmation;
A7.2: Customized samples: 3-10 days upon confirmation;
A7.3: Bulk Production lead time: 10-30 days upon confirmation.
Q8: How to ship?
A8.1: Sample shipping - DHL, UPS, FedEx, TNT, SF Express, EMS etc.
A8.2: Bulk shipping - By Sea, By Air, By Express (DHL, UPS, FedEx, SF Express, EMS etc.), Ty Train (for some area), By Truck (mostly inland shipping or some areas close to China).
Q9: How long does it take to ship them?
A9.1: By Sea, 7-40 days (as per the destinations);
A9.2: By Air, 5-12 days (as per the destinations and season);
A9.3: By Express (DHL, UPS, FedEx, TNT, SF Express, EMS etc.), 3-10 days;
A9.4: By train (for some area), 10-40 days;
A9.5: By Truck (mostly inland shipping or some area), 3-12 days.
Q10: How can I get your e-catalog?
A10: Please contact us and advise your email to inform us of your request. Your request will get our soonest attention.
Q11: Quality control system?
A11: We inspect all process and materials, and double check for key processes. We also passed the ISO9001. We have labs (owned and third party) and equipments for testing.
Q12: What is your warranty policy?
A12: Typically 2 years for products with our brand, 3 - 6 months for custom tailored products. For some special items, it may be different. Warranty demands as per contracts are accepted.