1.Q: What can i do before place the order ?A: Confirm the produce picture,size,color,logo,shipping & payment method,delivery time,declared value etc.
2.Q: Can you make custom products and packages with my logo?
A:Yes, pls send us sketch, we make drawing for you.
3.Q: Can you make my designs?
A: Sure, our designer will make computer draw/ design according to your picture or ideas.
4.Q: How long the plating color will be keep?
A: Our plating is the best PVD plating, if you keeping properly, usually keep 1 to 2 years.
5.Q:I can’t find any news when tracking the track number ?
A:Most let’s wait 1-2 days more and we contact express,maybe tracking number have turned new one.
6.Q:If there is broken products ?
A:Shipping is uncontrollable,but never worry it,contact us in time and take photos,resend order refund both ok.
7.Q: How about the sample policy?
A: We will provide for samples and there has sample cost . but we will refund after
get the official order later. In addition, please kindly note that shipping cost of all samples should be paid by customer.
8.Q: Can you customize the packaging?
A: Our normal packing is jewelry paper card with opp bag, Meanwhile, we can provide jewelry box, need to extra charge $1 pieces,
can customize your logo, please contact if you want to have it packed with jewelry box.
Please feel free to contact me with any questions or if you need help with ordering!