Q: What's your after-sale service?
A: We can offer 100% guarantee on our product. If any problems, you will get our reply within 24 hours.
Q: What's your MOQ?
A: MOQ is 10K.
Q: Could you offer the OEM service?
A: Yes, we can provide the OEM service if our customer requested.
Q: Are you a factory?
A: Yes, we are a factory,we have our own production line.
Q: What's your products' quality control?
A: Our tenet is "Quality first, Prestige first". We are pay more attention to the beginning till the very end of the production. Our products have passed the CE & ROHS & ISO & FCC etc.
Q: What is conformity status of international Pb-free specification?
A: ALL EVERLIGHT products comply with EU RoHS PB-free and Hg-free requirements.
Q: What are Pb-Fee and Hg-Free product defined?
A: According to relevant regulatory requirements of EU RoHS (2011/65/EU), when lead (mercury) contained in homogeneous material is less than 0.1% (1000ppm) percentage of material weight, it is deemed as Pb-free or Hg-free product.
Q: How is Halogen-Free product specified?
A: Halogen free is determined according to IEC61249-2-21 international standards. I.e. total chlorine (CL) and bromine (Br) contained in homogeneous material should be less than 900ppm, and the sum of total CL and Br should be less than 1500ppm.
Q: What do RoHS, SGS and ICP reports represent?
A:RoHS test report means test result of product homogeneous material dissolving test conducted by third party test center for RoHS prohibited substances.
SGS report is RoHS test report issued by SGS test center. Report will be named after test center if test is entrusted to another test center (e.g. Intertek, CTI, ETC).
ICP report is high precision analysis equipment-ICP ( Inductive coupling plasma spectrometer) used by test center when conducting RoHS test. Report is named by equipment and also represents product has been precisely analyzed.