Q:Do you develop any new designs every year?
A:Yes, every season there are new desighs provided to clients by emails. New catalogue refreshed every year will be mailed or emailed to clients.
Q:Can you customize our own products.Including materal, size, color, style etc ?
A:We can make a sample for your confirmation according to your requirement before order confirmation.
Q:What is MOQ?
A:For inventory iterms, no mini order quantity, for other iterms, would you please check our specific details for every iterm to get the MOQ. Any special requirement, please talk to us.
Q:How about payment?
A:For sea shipment orders, T/T normally; For small orders by air or by courier, WEST UNION, pay pal are also available.
Q:Is there any after-sale service?
A:Customer services will watch for your order once your order placed to our company, you'll get emails for your order status termly until you get the goods at your hand. All of our goods provided by Kaiqi, have been inspected by our QC team,with SGS STANDRARD AQL 3.0. Once you get the goods, please check the goods, if find out any problems, notify us,we'll immediately get out the solutions for these.
Q:How to replace or refund?
A:If you find the items with quality problems, you only need to us, the information of order no. shipment date, problem description, quantity and photos are all necessary.After confirmation, you'll get the refund or replacement