Q: Are you a factory ?
A: We are a factory . Our major products are eyelets, rivets, buttons, hardwares, metal chains and beads. More than 5000 kinds of products, relating to hardware, garment accessories, tools and DIY crafts.
Q: Can you make customized items?
A: Yes, we have a professional technique team and provide custom service. Customized color, shape, size and logo.
Q: Can I get samples first of my own design, and then start the order?
A: Yes, of course. For the customized items, we need to open a new mould, so We need to charge you mould fees and will send real samples for your checking with shipping fee on your side. After your confirmation, then will start the order.
Q: Should I need to pay the mould cost again when we reorder next time?
A: No, you do not need to pay for the mold again, it will be used for a long time.
Q: How can I get samples to check your quality?
A:We can offer samples for free, but freight should be in customer's account.
Q: What's the shipping method?
A: Normally use international express as DHL, TNT, FedEx, UPS, etc. Can also arrange according to your needs.
Q: How can I trust you and your company?
A: We are a gold and creditable company on Alibaba, we are focusing on the long term relationship with customers, we have worked with thousands of customers for more than 13 years, customers always make highly complimentary remarks.