Q 1: Are you manufacturer?
A: Yes, we are manufacturer with more than 10 years' experience.
Q 2: What are your Price Terms?
A: Price can be based on FOB, CFR, or CIF, etc.
Q 3: What are your Payment Terms?
A: Payment shall be made by T/T, L/C, or D/P, etc., it varies considerably according to the region that you are in.
Q 4: What's your Minimum Order Quantity?
A: Any order quantity is warmly welcomed.
Q 5: Do you have English Manual for each machinery?
A: Yes. The instruction manual,the test report and other Data Sheets related shall be provided by us.
Q 6 : Can I print my Logo on the machine?
A: Yes, sure.
Q 7 : Can you customize the machine for me ?
A: Yes, we can customize according to customer's requirements.
Q 8 : Which ports do you usually ship at?
A: We can load container at: Qingdao, Shanghai, Ningbo, Tianjin, Guangzhou etc.
Q 9 : This is my first time to import, how can I trust your company and ensure to get the goods if I order from you?
A: We are alibaba legitimate certification company (VIP), and we support payment terms like L/C, Escrow, to ensure your safety.
Q 10 : How to ensure that I received the machine undamaged?
A: At first , our package is standard for shipping, before packing, we will confirm product undamaged, otherwise, please contact within 2days. Because we've bought insurance for you, we or shipping company will be responsible!
Q 11 : If I buy your machines, can you offer us wear-out spare pats?
A3: We provide our high quality machine 1 years guarantee , and we will also offer you 1 years wear-out spare parts for free. Once your machines broken or doesn't work within 1 years and you can't solve it, firstly, we will try to help you to find problems from your words description by phone or other communication tolls. Secondly, if the phone solutions still not work, our engineers will go to your factory to solve it.Meanwhile, they will teach you the related experiences for fixing.
Q 12 : What are your advantages compared with your competitors?
A :With rich industry experience and strict Product Quality Control systems, we provide:
1). Stable and reliable product at reasonable price
2). Good customer service: Fast response to any inquiry or question
3). On-time delivery.