Q1: Can I have samples before mass production? A: Yes we will prepare for you samples to check, once all details confirmed we will make it into massive production.
Q2: Do you have overseas warehouse in EU & USA?
A: We don’t have oversea warehouse at this moment, but we will consider it in the future.
Q3: Do you offer OEM or ODM service?
A: Yes we accept OEM & ODM order according to customers’ request with MOQ. Customization are acceptable such as motor power, battery capacity, frame color, logo, sticker, package etc.
Q4: What is the payment term?
A: For sample order, it's 100% payment in advance. For massive production order, we accept payment by T/T, L/C, Trade Assurance, and with down payment needed.
Q5: What is your delivery time?
A: Sample order production leadtime is within 7 work days. Massive production order will takes 40-45 days of production, and shipping time depends on sea freight.
Q6: What certificates do you have?
A: Products are certified by CE & FCC & RoHs & UL & UN38.3 & MSDS, strictly follow the quality standard of EU & US.
Q7: How does your factory perform quality control?
A: We strictly follow the quality standard of ISO9001:2015, 6 departments from R&D to QC, we care about every details since the beginning to finish.
Q8: Why should customer choose us as a business partner?
A: With 10+ years e-bike & e-scooter manufacturing experience, intention for mutual benefits and long term partnership, we will do our best to meet customers demands.