1. What's your competitive edge?
Over ten years of experience in belt industry has provided us with a wealth of design & manufacturing experience, a sophisticated quality control system and an effective customer feedback mechanism. You can simply sit back and relax once you have placed an order and informed us your requirement.
2. What are your minimum order quantities?
As a company specializing in the manufacturing & distribution of belts, we have established our own sales company and factory, so OEM/ODM and wholesale small orders are both welcome by us.
3. What is your new product development process?
We can help you to develop a new product according to your pictures, drawings, samples, and even idea description. After receiving your request, we will generally submit product renderings to you within three working days for further communication, and then send samples for your reference once the renderings have been modified and confirmed.
4. What is your lead time for sampling?
Samples will be sent to you once the design has been confirmed, with the soonest delivery time being with 15 working days after confirmation.
5. Are samples free of charge?
In terms of samples for wholesale small orders, they will be charged, and you could directly buy a product of us on Alibaba. Samples for mass production orders will be free of charge. All courier fees of samples will be for customer’s account, but we are confident that you will be very interested in our products after receiving the samples.
6. What is your standard lead time?
A standard delivery for wholesale small orders is within 15 working days after receipt of order. The lead time for mass production orders will vary depending on the volume purchased, with the fastest delivery time being within 25 working days.
7. What are your payment terms?
In terms of mass production orders, the payment terms are 30% for advance payment and 70% before delivery; for wholesale small orders, payment will be made according to Alibaba’s rule; other payment terms are also negotiable if necessary.
8. What measures will you take to ensure the quality of mass production orders?
We’ll produce and send some samples for customer's confirmation before mass production begins. After confirmation, production will be implemented fully according to the quality standard of confirmed samples, during which our quality control department will strictly check every process according to customers’ requirements. After the production has been finished, customers or a third-party inspection agency shall inspect the compliance of the products, and shipment can only been delivered after passing the inspection.
9. What modes of transportation do you use?
In terms of wholesale small orders, Alibaba’s in-house logistics services or services by third-party courier companies, such as FedEx, DHL, TNT, are both accepted. For mass production orders, shipment can be delivered by air, sea or train.
10. What is your pricing policy?
Our priority focus on quality and service means that there are no low-quality products at Xiamen Tanfeng, so the prices showed here are our reasonable prices. In case of a regular mass production order, however, we can reduce our costs and accordingly offer a more competitive price.