Q1. How can I get the price?
A1: We usually quote within 18H after we get your inquiry (Except weekend and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you as early as possible. In order to save your time, please let us know your specific request for the quantity, customized package and so on.
Q2: Can you make samples according to my actual samples, special demand, design or own idea?
A2: Of course! We are a senior manufacturer integrating factory and trade, and have an independent research and development department and a professional design team. We have multiple experienced engineers in the fields of structure and electronic circuits. In addition, we have our own plastic and metal molds. Based on these, we are able to make your special requests samples.
Q3: May I have your samples?
A3: According to our sample policy, samples are free of charge for our common existing ones within a certain amount, customers only need to bear the shipping fees. Customized samples, please contact us for details to obtain a quotation. Regarding charged samples, if customers are satisfied with the finished samples and will place the first order, we will full refund the sample charge. For actual refundable procedure, this will be finalized according to actual sampling charge, the first order amount and actual communications.
Q4: Is it OK to print my logo on LED products?
A: Sure, we accept customization to print your own logo on products even package according to your requirement. Regarding the MOQ customized, please contact us for details.
Q5. What is your lead time?
A5: It depends on the order quantity and the season you place the order. Usually, we can ship within 7 days for small quantities and about 15-30 days for large quantities.
Q6: How do you control quality?
A6: We have a professional QC process, inspection departments and equipment, to ensure that the quality of the product is stable and reliable. They will inspect every flashlight and lighting products and ensure every product can work before shipped out.
Q7: What is your products warranty?
A7: Usually, three-year warranty for our own products including flashlights, headlamps, search lights, bike lights and diving lights.