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Q1:How to get a sample?

You can order sample on alibaba by trade assurance.

Just need to send your email on alibaba, contact name, telephone, shipping address and zip code to send you paylink on alibaba.

Q2: When can you get the sample?

We will ship it from our factory within 3days and you will get it 5-10days.

Q3:How to pay sample?

We accept visa,e-checking,paypal,mastercard,BOLETO, PAYLATER, T/T

We offer samples with sample costs, shipping and taxes paid by the buyer,

but 100% samples cost is refundable when your mass order exceed 500pcs

Q4: MOQ?

No need OEM, 1pc

Need OEM, 300pcs or 500pcs or 1000pcs, depends on product

Q5: What is the lead time?

Sample: 1-3 working days after payment confirmed
<1000pcs: 7-10 working days after payment confirmed

>1000pcs:15-20 working days after payment confirmed

Q6: What customized service can you provide?

Software, We can provide sdk and develop your app

We can customize your app for you for bulk order

OEM Logo, manual, label, packaging box are available

If you want make new project, we can open tooling for you.

 
Q7: Shipping way and shipping time?

Express(DHL,UPS,FedEx,TNT,EMS,or as customers’ requirements) door to door 5-10days

By air to your nearest air port for 5~10 days

By sea to your nearest sea port for 20~40days

Q8: Price term

EXW/FOB/DAP/DDP/...

Q9: Quality control

We will first send the PP samples to you for approval. Then our professional QC will inspect and control quality during production based on all of your requests. Sometimes, it is also feasible for you to appoint your staff or international recognized inspection agency for supervising the quality.

Q10:Refund policy if product have quality problem?

All our model have 1year warranty, we can ship new item with your next order if it is our product problem.