FAQ Q1: Can you provide free sample? A: Yes, the courier fee should be shouldered by your side. Q2: What about the lead time? A: Sample needs 2-4 days, mass production time needs 10-25 work days for order quantity. Q3: Do you have any MOQ limit ? A: No limit in first order , sample order or less quantity order is available Q4: How’s your warranty? A: 1-5 years warranty based on different price range.We will replace the products or accessories for our customers, if the damage is caused by our side not man-made. Q5: Is it OK to print my logo on led light product? A: Yes. It is ok . Q6: What’s ur payment terms? A: Samples: Bank TT, 100% payment in advance.Bulk order: Bank TT, 30% deposit and balance 70% settled beforeshipment. Q7: What’s ur After-Sale Service? A: Quick reply on customers' questions; If anything goes wrong with the products'quality, we will replace for you free and undertake the shipping cost. Q8: Can I visit your factory? A: Sure, call us directly please. Q9: Are you factory or trade company? A: We are factory with more than 10 years experice in making LED indoor lighting.We located in Guangzhou, welcome your visiting! Q10: How to deal with the faulty of products? A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%. Secondly,We offer 0. 3-0.5% extra parts or products in ur order .Thirdly, during the guarantee period , we will send new one . Q11: How do you ship the goods and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx or TNT for sample order . It usually takes 3-5 days to arrive. And mass quantity order will be shipped by air or by sea .
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