1.Are your manufacture or trading company?
A: we are professional manufacture and exporter with CE & SGS certificate,who mainly
producee health and sport fitness products.
2. Could you do OEM and ODM?
A: yes, our factory could provide OEM and ODM service,including the design, material, color, size, package, logo, ect.
3. Do you support free samples? When I could get the sample?
A:yes, for our VIP customer, we could supply free samples each month. 3-5days reach to you.
4. How does your company make sure thequality?
A: We have professional QC team to inspect each process(raw material, cutting with mould, sewing, covering, packing,
loading ect.) All our products are 100% inspected, from raw materials to finished products, we will go through 5 quality
inspections to ensure product quality.
5. What’s your payment term?
A: Alibaba trade assurance, T/T, L/C at sight, Western Union,Paypal, Payoneer ect.
6. What is your Customer Complaint Process?
A:1). Receive customer complaint
2). Respone within 1day
3).Determine responsible party
4). Propose a solution within 2days
5. Analy the cause by production department
6). Fine out improvement solution to avoid similar problems within 3days
7). Show the improvment solution to customer and ask for suggestions
8. Can youprovide DDP services?
A:Yes, we can provide DDP, one-stop shipping service. you don’t need to do customs clerance and pay customs
tax by yourself, just wait the goods at your door.