Q1.What is the warranty period? A1: We provide 12 months warranty for the host machine, and flexible warranty extension policies.Please consult with our team for details.
Q2.What's your delivery time?
A2: We deliver the goods within 3 working days after your payment, except for OEM orders. To USA, it takes 5-8 working days. To EU, it takes 7-10 working days. To Southeast Asia, it takes 4-8 working days.
Q3: Does this product have professional quality guarantee certification?
A3: Yes, CE, test report, RoHs and so on.
Q4: Can I print my logo on the shell and put my logo on the screen?
A4: Yes, we provide professional OEM/ODM service, customized packing, private label and free screen logo adding based on your requirement.
Q5: What should I do if I don't know how to use it?
A5: We provide operation videos and user manual for your reference, plus 24 hours online service.
Q6.What if any quality problem occurs during a guarantee period?
A6: If there is a quality problem within the warranty period, we can provide necessary parts for free. If there is an operation problem, we will provide you with detailed operation and technical guidance.You are welcome to contact us by email, telephone, WhatsApp or WeChat, we will reply to you immediately.