Q1. Can I have light box samples for checking quality?
A: Yes, we welcome sample order to test and check quality. If you are not satisfied with sample quality, we charge nothing.
Q2. How long is the produce time?
A:Sample needs 3-5 days, mass production time is 1-2 weeks for order less than 1000 pcs.
Q3. How to place an order for light box?
A: Firstly we arrange expert salesman to communicate with you to learn your request and application, then offer solution for your
check. Secondly we quote according to your confirmed solution.
Thirdly customer confirm the Commercial invoice and arrange the payment.
Fourthly we arrange the production and shipment.
Q4. How do you ship the goods and how long does it take to arrive?
A: We can ship by express(DHL, UPS, Etc.) to door, It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5: Do you offer guarantee for the products?
A: Yes, we offer 3 years warranty to our products.
Q6: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system, normally the defective rate will be less than 0.2%.
Secondly, during the guarantee period, if the product quality problem happened,we will send new light box to replace or give relative economic compensation base on communication solution.