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QUESTIONS | ANSWERS |
1,What information is required to get a quotation? | Please offer info of your products, Such as: quantity, size, accessories and so on. Of course, you can also simply tell us what you think, and we will have a designer to help you design. |
2,If I re-order my products, Should I pay the mold fee again? | No, We will help you to save the mold for 1 year, During this time, You needn’t pay any mold fee for re-make the same design |
3,Since this is the first collaboration, can you make a sample now? | Of course, after the sample is ready, we can send you photos or video for confirmation, and then we can produce large quantities after confirmation. |
4,What about the standard quality? | Due to unavoidable objective reasons,we can guarantee a defective rate of less than 3%, not 100% |
5,Are you certified Disney and BSCI? | Our dedication to constantly match our customers quality and social responsibility expectations has led us to get the certifications. |
6,Shipping is too high, is there any other option? | Yes, because the shipping fee is not charged by us, but we can provide you with more ways for you to choose. |
7,Do you have stock in stock please? Is there a directory? | Yes, please contact us and we will provide you with a catalog. |
8,Due to the time issue, how long is your fastest production cycle? | We can usually complete it in about 14 days, and the fastest is about 7 days. The specific time depends on the design of the product, but we will also arrange the progress according to your product to save time. |