Q: Is the freight on the website accurate?
A:Please contact us before you order,the default freight on the websiteisbasicallycalculated according to the usualairfreightprice, different countries,differentorder weight, different freight.Pleasecontactus in time, we will provide you withthebestshipping way and accurate freight.
Q:Does the shipping way to our country include tax?
A:It depends on the country and the shipping way you choose. Most Asian countries, most Europeancountries,theUnitedStates,andCanada have tax-included shipping channels.
Q: Why the transportation time is so long and the tracking number not updated in nearly a month?
A:As you know, the battery (especially the high-power battery) is special commodity, the terms of transportation are very strict.
We transit our products by formal DG logistic channel, it is more slowly than the normal logistic, becauseitneedswaittheDGship/train schedule. Due to the particularity of the product and logistic, the tracking number weprovidewillnotupdatedbeforethe goods passes the customs in your country. Don't worry, your goods is still in normal transit. Whenthegoodspasses throughthe customs in your country, the tracking information will updated, and you will receive it within 3-5 days.
Q:Is this product safe?
A:Passed the overcharge, over discharge, over temperature, short circuit, acupuncture and other safetytests,nofire,noexplosionatany circumstance.
Q:How to confirm the high quality of the product you sent me?
A:Our batteries are all grade A, No matter how many you order, we will test each product before sending out.
Q:The battery is so heavy, will it damaged easily on the road?
A:This is also a matter of great concerm to us. After long-term improvement and verification, our packagingisnowverysafeandreliable. When youopen the package, you will definitely feel our sincerity.
Q:Is it OK to print my logo on the product?
A:Yes. Please inform us formally before our production and confirm the design firstly based on our sample.