A1:We are working in the construction machinery industry for more than 20 years. Thanks to the industry experience, we are committed to offering our customers high-quality products with professional customer service.Q2 :How do you deliver the machines/spare parts to my side?
A2:We are working closely with carrier companies and logistics companies. We can ship construction machinery by various transportation tools. (1) For 80% of the shipment to all main continents such as Africa,South America,Middle East,Oceania and Southeast Asia etc.the machine will be delivered by sea freight.
(2) For inland neighborhood countries of China, such as Russia,Mongolia,Kazakhstan,Kyrgyzstan Tajikistan,Uzbekistan Turkmenistan etc, we can deliver machines by road or railway.
(3) For light spare parts in urgent demand,we can deliver it by international courier service,such as DHL,TNT,UPS, or FedEx.
Q3:How can I be sure that parts will fit my machines?
A3:We highly recommend that you provide us parts inquiry list with the parts number. In addition, you can also provide us your machine's nameplate, then our mechanic will provide advice based on your problems.
Q4:What is the payment term you will accept?
A4:We prefer you can pay us by T/T, we also accept L/C at sight, Alipay, WeChat Pay,etc...Normally we can work on T/T term or L/C term.sometime DP term.
(1) On T/T term,30% down payment is required in advance,and 70% balance shall be settled before shipment against the copy of original B/L for long-term cooperating client.
(2) On L/C term.a 100% irrevocable L/C without "soft clauses"from an international recognized bank can be accepted. Please seek the advice from the individual sales manager whom you work with.
Q5:How is your delivery time?
A5:In general circumstance, we can have an immediate delivery of regular machines for our clients within 7 working days. But for special models, manufacturers /factories will take more time to produce the special ordered machine.
Q6:How soon can you respond client inquiries?
A6:Our team is consisted of a group of diligent and dynamic people.Most problems can be solved within 6 hours.