A: We expect a minimum order value of US$10,000 and you can order mixed items. If you require your private
color box design, we’ll ask for higher MOQ depending on the specific item.
Q: What’s your delivery time?
A: We can complete production within 35 – 60 days depending on the specific item and your packaging requirement.
Q: Where do you ship the goods?
A: We mainly ship from Shanghai or Ningbo.
Q: Do you have your own color box design for export?
A: Yes, we have our own color box design for certain products. Please check further with our sales.
Q: Do you offer exclusive distributorship?
A: Our business relationship comes in 3 levels: Open(non-exclusive, non-binding), Priority, Exclusive and non-competitive. Such relationship is a bilateral commitment with reciprocal rights and duties.
Q: What talents do you have access to in terms of new product development?
A: Our role is about new product planner, project controller and master investor. We outsource industrial design with top design agency in Shanghai. We work closely with our manufacturing partner’s mechanical engineers, E & E engineers and software programmers.
Q: Do you have the ability to develop SMART office machines?
A: Yes. One example is about a consumer PLA 3D printer we have developed exclusively for a European customer. It is WiFi enabled and can be operated from a mobile APP. Please contact our sales for further information.
Q: How long does it take for you to develop a new product?
A: 4 to 10 months depending on the specific project.
Q: What’s your warranty for office machines?
A: We offer a warranty of 12 months after customers receive the goods in their warehouse.
Q: Do you provide free spare parts?
A: Yes, when customers order our machines in volumes, we provide some free spare parts with shipment.
Q: Does your factory pass 3rd party audit?
A: Yes. Our customers have appointed 3rd party to conduct regular audit at our factory.