Q2: When can I get the goods after purchase?
A: We have Overseas Warehouse in Philippines, Thailand, Malaysia, Singapore, Japan, USA, Canada, Saudi Arabia, Russia, Germany. We will delivery the goods to you from your local country.it is expected to arrive in 3~5 days.
Our Germany warehouse covers delivery for 26 countries in Europe (like France, Italy, Spain, Austria, Belgium, Bulgaria Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Portugal, Romania Slovenia, Sweden Poland, etc.)
We will ship it from our China warehouse within 2 days for other countries, it is expected to arrive around 7~15 days.
Q3: When can I find tracking information on internet?
A: Usually, you can find the information on internet in 2 days after purchase.
Q4: Is transportation safe enough?
A: We pack the goods very well, you will get goods on hand with good condition.
Q5: What kind of certificates your products have?
A: CE, FCC, RoHS, PSE, UN38.3, MSDS, etc, which is able to satisfy most country’s importing requirements.
Q6: Can we have our brand logo?
A: Yes , please send us the artwork of your design, we have a professional team which is having rich experience on
OEM & ODM, but there is a minimum order quantity required. Please reach out to our sales specialists for details.
Q7: What's your usual payment terms for orders?
A:We accept terms of T/T, West union, L/C, PayPal, ICBC and Alibaba Trade assurance(VISA, MasterCard, T/T, PayPal, Apple Pay, G-Pay, and Online Transfer), etc.
Q8: Why should you buy from us not from other suppliers?
A:We are Professional in portable power station and solar panels more than 11 years, provide drop shipping and one-stop service.
Q9: What's the warranty?
A: All of our products passed professional QC test, we offer 24 months warranty for non-artificial damage for our distributor.
Q10:How do you provide after-sales service?
A: If you don't like the product, we support 15 days free return and refund. Item must be in unused condition with perfect
packaging, return freight charge by express should be paid by the customer. If the product has any quality problems, you need to send us the production code of products with quality problems through video, we will replace it with a new one for free or a full refund.