Q1: Do you offer free samples, how can we get free samples?
A: Yes, we are glad to offer free samples to you, pls just contact our experts. We can shipped free samples to you by the DHL,FEDEX,UPS,TNT.,etc.
Q2: Will you do printing on the bottles?
A: Sure. Berlin Packaging offer various of printing methods,such as silk screen printing, hot stamping and silver printing. Other coating processing are available: frosting, color spraying,decal,polishing, plating and label sticker etc. Ai, Psd or CDR format profile required.
Q3: Can you help with the design?
We have professional world class designers to help with simple information such as logo and some images.
Q4: What is your MOQ?
A: No MOQ for stock item, 10,000-50,000 for customized order
Q5: If any quality problem, how can you settle it for us?
A:When discharging the container, you need to inspect all the cargo. If any breakage or defect products were founded, you must take the pictures and video from the original carton at scene. All the claims must be presented within 15 working days after discharging the container. This date is subject to the arrival time of container.
Q6: What is the normal lead time?
A: In stock: 7-15 Days,Stock mold and Made to order: 25-35 Days, Deep processing: 50-75 Days.
Q7: How can we choose the shipping way?
Express: such as the DHL,FEDEX,UPS,TNT,etc.
LCL Air/ Sea (+ Dispatch)
20Ft, 40Ft, 40HQ, 45Ft by Sea (+ Dispatch)
We will help you to choose the best efficient shipping way
according to order quantity, cost and demand arrival time.
Q8: How do you control quality ?
A: We have a professional team for quality control. We assure the defective rate less than 3%.
Q9: What is your payment term ?
A: 30% deposit before production, 70% Balance before shipment.
Q10: Tooling Charge and Refund Policy?
A: Whole new tooling USD 5000 - 8000, partial tooling USD 1500-USD2500. Tooling charge will be refunded if delivery quantity reach 3 million since 1st order delivery within 2 years.
Q11: How can we get a fast quotation?
A: We will send you detail quotation with all required glass bottle or jars info: Volume, Height, Diameter, Finish, Color, Quantity, Gas volume and Packaging.
Q12:Can you combine many items assorted in one container in my first order?
A:Yes, we can. But the quantity of each ordered item should reach our MOQ.
Q13: why is worth to choose Berlin Packaging?
100+ Years Experience
2.5 Billion Dollaer in Revenue
5x Market growth rate
1500+ employees
1700+ suppliers
50000+ available skus