Q1: How can I get the most suitable and best machine for me?A1: Please contact our customer service and tell them what metal material you want to process and the detailed usage of the machine, then our professional customer service will give you good guidance and advice based on the experience of our technicians and engineers.
Q2: What is the payment method?
A2: Pay through Alibaba Trade Assurance, Wire transfer (T/T) to our company's official bank account or Western Union (WU.)
Q3: lam using this machine for the first time, is it easy enough to operate?
A3: Our factory will provide you with the machine manual and instructional video, which we will send to you and teach you how to operate the machine. lf you still can't learn how to use it, our technicians can help you
through the "Teamviewer" online help software, or we can help you by phone, email or other contacts.
Q4: What is the warranty if the machine breaks down?
A4: The warranty for the whole machine is 1 year. if any problem occurs, generally our technicians will find out what the problem is based on the feedback from our customers. lf the problem is caused by quality issues, the parts will be replaced free of charge, except for the wearable parts.
Q5:Will the packaging be damaged during shipping?
A5: Our packaging takes into account all damage factors and ensures that the product will be in safe transportation. We have exported to 180 countries worldwide. Therefore, shipping will not be a problem for us and customers will definitely receive the products in good condition.
Q6: Do you accept OEM?
A6: Yes, we accept OEM, it would be better if you can provide detailed drawings or pictures.