Q1: Is your company a factory or a trading company?A: We are a professional factory with 16 years of manufacturing experience in China.
Q2: Can you provide samples for reference?
A: Of course, we can provide samples for free, but you need to pay the freight. The samples are usually sent within 1-5 working days after receiving the payment;
Q3: Can we print our own logo on the product? Use our design or do you design it for us?
A: We welcome OEM/ODM orders very much. We have graphic designers who can work with you, but we need to pay for private label design. We will strictly design products that satisfy you.
Q4: How long is the production time for large orders?
A: Generally, the production can be completed within 15-45 days, and the specific time mainly depends on the order quantity.
Q5: How do you guarantee the quality of the products?
A: We have a professional quality control team responsible for monitoring the entire process from material procurement, semi-finished products, assembly to packaging and delivery. In addition, our products have passed CE, EN71, ASTM, CPC certification.
Q6: How long will it take for me to get a quotation?
A: We usually quote within 24 hours after receiving your inquiry. If you want to get the price as soon as possible, please let us know in the mail so that we can get back to you as soon as possible.
Q7: What is your payment method?
A: Usually a 30% deposit, the balance is paid before shipment; in future cooperation, we will provide more favorable terms.
Q8: How do I receive the goods?
A: We will arrange the best international logistics for you according to your specific address and the timeliness of the logistics, so that you can receive the goods as soon as possible.
Q9: What is your product warranty policy?
A: When consumers receive the product, we guarantee that the product is qualified. If you have any questions, please contact us with detailed information (pictures, batch numbers, etc.), and we will solve them quickly.