1. Q: Are you a factory? How long have you been producing silicone products
A: Yes,we are a manufacturer producing all kinds of silicone products for over 11 years
2. Q: What's your lead time for phone case?
A: Sample: 1-2days Bulk Order: 7 to 10 days. OEM&ODM Case: 15 to 20 days.
3. Q: Sample availability&policy
A: Some design maybe free, some may need to be charged but cost will be refunded once order confirmed, for more details pls
contact us, thanks
4. Q: How Does your team control quality?
A: Our QC team do strick quality control each step before next step production, 100% QC before packing and delivery
5. Q: Can I make a trial order?
A: Yes,in order to help our customers to open a market,we would like to make trial orders for you.
6. How should I place an order?
For the products we have moulds,you should tell us your order qty and packing info.We will quote a competitve price to you.
7, Q: I just have a sketch design of my silicone products which I want to make, can you help me on design?
A: Yes,we have our own tooling room and experienced designers.You can send us sketch designs or even a picture and tell us your
idea.Then we can help you to make 3D designs.
8. Q: Can you support me for OEM or ODM
A: Yes, ODM or OEM are welcomed,kindly send us your designs our specialist will do the rest, NDA can be signed before sending
9, Q: .How should I place an OEM orders?
A: Step 1,we make a offer after you send us a design.
Step 2,we make 3D design for your confirmation after you accept our quotation.
Step 3,we make a trial mould or production mould according to you request after you confirmed the 3D design.
Step 4,we make samples for your final confirmation after the mould is ready.
Step 5,we make final products to you after the samples are confirmed.
10. Q: How about the shipping cost and delivery time?
A: Freight depends on order qty, and we have cooperated forwarder, price is competitive,Freight all support.
Normally, goods can be sent out via DHL, Fedex, UPS, etc, delivery time normally takes 4-7 days.
11. Q: How can I trust you that after payment, you will send us the goods?
A: We are a reliable supplier and support tradeassure order. You can open dispute on Alibaba.