Q1: Can you provide OEM & ODM service?
A: Yes,we work on OEM & ODM orders,which means size,material,quantities,design etc will depend on your requests.
Q2: Do you have MOQ for each item?
A: for our regular product ,no MOQ , if need customize the products,MQO is 500 or 1000pcs
Q3: What information should I let you know if I want to get a quotation?
A: 1.Size of products.
2.Material /Quantities.
3.Package.(Additional charges will be charged if additional packing is required).
4.Please send us some pictures if possible so that we can do best as your request.
Q4: Could I get a sample?
A:Yes, of course. We always provide samples to our dear customers with a reasonable charge. And sample fee could be returned when you place the bulk.
Q5: What’s your payment term?
A: We support Trade Assurance, T/T, L/C, Western Union, Paypal. The 30%payment deposit and the 70% balance paid before the delivery.
Q6: How long is the lead time?
A:Sample time is 3-7days. The lead time of bulk is 25- 30days after we received the deposit and customer confirmed the
sample. Please contact our sales for clarification.
Q7: How does your quality control ?
A: We have a professional QC team, we will control the goods quality during all the mass production.
Q8: How to deal with faulty or refund the faulty products ?
A: Firstly.Our products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly.During the guarantee period,we will replace you with new parts.
Q9:What’s your shipment?
A: We support sea shipment, land shipment, air shipment and express(FedEx, Ups, Dhl, TNT, EMS). And we ship from two ports: Ningbo or Shanghai..