Q1:Are you factory or trade company? A1:We are factory. You can get direct lower price from us
Q2:What is your sample policy?
A2:We charge sample cost. All sample charges will been refund when you place bulk order
Q3:"Can you make the stove according to our drawing?
A3:Yes, we can. You should send us drawing to check, then we check and inform you cando or not
Q4:What’s your price policy and special service?
A4:More qty, more discount for price. We will check and fulfill your order carefully
Q5:What is your payment term?
A5:T/T(Bank transfer), L/C, Western Union, Money Gram, Alibaba Trade Assurance
Q6:Where is your factory? How can l visit it?
A6:Our factory is in Yongkang, About 3 hours away from Shanghai, Yiwu or Hangzhou
Q7:What is your guarantee time?
A7:2 year for pellet stoves. ifyou have any question, we will be willing to help you
Q8:What should l pay attention to when using it?
A8:Pellet stove works independent of the room air, Negative pressures in the room is notpermissible. The use of a safety device(e.g, differential pressure controller) in combinationwith room air facilities (e.g, ventilation system, exhaust extraction etc.) is stipulated.
Q9:What is the different between air pellet stove and hydro pellet stove?
a: Air pellet stove has the advantages of quick heating, high efficiency, easy to install
b.Hydro pellet stove heat up relatively slowly,but heating area, thermal efficiency are higher
c.Hydro pellet stove is higher comfort for heating,the room is relatively dry if you use airpellet stove
.d.Hydro pellet stove cost higher,it also need to be used in combination with radiators.
Q10:What are your main product?
A10:Pellet stove, wood pellet stove, home appliance, heater, stove, fireplace, camping stoves.
fire pit, and so on.