1. Are you a trading company or factory?
Cathy Reply: We are a factory in Shenzhen, China, covering areas of 4000 cubic meters. And there is R&D team, sales team, production department, molding department, purchasing department and QC team at our factory. And we mainly focus on OEM sound books, sound modules, learning machine and sound toys for more than 15 years.
2. How can I get a sample from you?
Cathy Reply: After all details confirmed, our quotation sheet will be sent for your reference. If price approved, OEM or
available factory sample can be sent for your reference. Free sample can be negotiated, but freight is afforded by customers.
3. Have you ever exported goods to Europe/USA and so on?
Cathy Reply: Yes, our goods are widely sold in Europe, USA, Korea, Australia and so on. And our cooperated brands include Igloo, C&C, Usborne, Kidsbook and so on.
Besides, all of our raw materials are eco-friendly and meet standard of CE, RoHS, Reach, FCC and so on. If any further request desired, pls do not hesitate to contact us on your inquiry. Moreover, our factory is with ISO9001:2015, and we are the Verified Supplier on alibaba.com.
4. What warranty can you provide if order placed?
Cathy Reply: The warranty for all our goods is about 12-18 months according to electronics industry. If there is any problem during your sales, please do not hesitate to contact us for solution. Besides, our QC team always inspect the raw materials and mass production 100% for 2 time at last. And we always confirm the goods before shipping are 100% workable. Moreover, the third inspection party is also accepted if you required.
5. How should I place an order?
Cathy Reply: Here is the statement of an order for your reference, including Inquiry - Quotation - Price & Sample Approved - Sign Sales / Purchasing Contract or PI - Deposit - Preparation for all raw materials - Pre-production Sample & Approved - Mass Production - Inspection - Shipment - After-sales service.
And for orders, we can issue on Alibaba.com or Via our office in Hongkong or Shenzhen.
6. What’s the lead time of the desired items?
Cathy Reply: Normally our lead time for sound modules is about 30-42 days, while the sound books is about 45-60 days. If your new mold needs developed, the delivery time will be about 90 days. If any urgent order, pls feel free to talk with us, we will go all out to provide better lead time for you.