FAQ
Q1:What is your company’s competitive advantage?
A1: Fanhappy is a professional manufacturer of R&D, Production, and Marketing (3 in 1) in home automation and 11years-oversea sales experience.
Service:OEM/ODM orders are welcomed!
Q2: Can I print my LOGO on the product?
A2: Yes, your logo could be printed or Laser logo on the products.
Q3: What's the MOQ?
A3: Online order:1 Pcs/Model for sample
OEM/ODM:Our minimum order qty is 500pcs each model, but we accept small order as trial order.
Q4: What is your delivery time?
A4: Within 3-5 working days for samples order,
Within 7-15 working days for bulk order.
Q5: What shipping method can i choose? How about the shipping time?
A5: For small order, by air express like DHL, UPS, TNT, FedEx ,Aramex and etc, about 3-7days.
For big order, by air about 7-12 days, by sea about 15-35 days.
Q6: How about your warranty?
A6: Warranty is 12 months, life-time maintain!
Q7: Why we select Fanhappy ?
A7:. Quality, price ,after-sales, service.
Q8: How can you guarantee your quality?
A8: Normally we will send you a sample to confirm everything first. We will make the big order exactly the same as you request. The order can be also placed through alibaba trade assurance, it can guarantee the quality and delivery, if it has quality discrepancy, Alibaba will help you and return the money to you.