Q1: I have my own design/print, can I ask for customization?
A1: Yes, very welcome. That’s what we are good at. You can send us pictures and tell us your personal ideas about logo, colors, fabrics etc.
Q2: If I have no design now, but I have my favorite style, can I ask for customization?
A2: Yes, we welcome that too. Our professional and experienced team will help you. Just need to send us reference pictures and tell us your ideas.
Q3: Is it possible to modify the sample after I received?
A3: Yes. We could modify it till your are satisfied.
Q4: Could I use my own LOGO/tag/label/package?
A4: Yes.can custom your LOGO/tag/label/package.
Q5: How much does a sample cost? Could it be refunded?
A5: We provide existing samples for free or $30/set for new samples. And yes, if the order quantity is more than 200pcs or you put an order next time, we would return the sample cost.
Q6: How long would the sample take?
A6: About 5-7 days after the payment received.
Q7: What is the MOQ?
A7: The MOQ is 50 pcs per color/print, mixing 3 sizes.
Q8: How’s the package?
A8: 1 pc/ bag, and 100 pcs/ carton. Or on your requirements.
Q9: What is your bulk production time?
A9: About 2-3 weeks after the payment. We will negotiate about the exact time.
Q10: What shipping way do you use?
A10: Express(DHL, FedEx, EMS, UPS, TNT, etc), Air shipment or Sea shipment.
Q11: What’s the payment policy?
A11: 30% as deposit and 70% as balance is accepted. Western union, Moneygram, T/T, L/C, D/A, D/P, Bank Transfer, Alipay and Paypal etc.
Q12: What about the after-sale services?
A12: When problems happened, please take photo and inform us at once after you get the goods. We will deal with them and at the same time we will sincerely consider to improve our services.
Q13: May I visit your factory?
A13: Yes, we welcome you at any time.
If you have more questions about any items, please feel free to contact us at any time!