1. Q: How Can I Get Protected if I Trade with Your Company?
A: ①We are a legal and registered company in China. We are also the Paid Members of Alibaba.
②You are welcomed to use Alibaba Trade Assurance Service which can give you convenient and secured support.
2. Q: Do you provide OEM/ODM Service?
A: Yes. We have a professional R&D team and provide full solution.
Willing to sign the Non-Disclosure Agreement if necessary.
3. Q: About the payment method?
A: T/T, irrevocable L/C at sight is acceptable.
For regular orders, terms of payment is 30% deposit, and balance before loading the goods.
4. Q: About the priceterm?
A: EXW, FOB, CIF is acceptable.
5. Q:What is the lead time?
A:It usually takes 25 to 35 days after sample confirmation and receiving your deposit.
The specific delivery time depends on the items and the quantity of your order.
Some regular models in stocks, it only takes 7-10 days to finish.
6. Q: What is the package?
A: Normally it’s Brown Box/Customized Box with styrofoam protection inside.
Other requirement, pls feel free to contact.
7. Q: What is the OEM of our product?
A: Size / Color / Finishing / Logo / Package / Power Supply
8. Q: Do you have any MOQ limit for order?
A: Small MOQ like 200pcs is acceptable for regular models. Can offer sample for checking.
Color customization, MOQ is 500pcs.
9. Q: About the warranty?
A: We provide 1 year warranty since the date of inspection pass/shipment,
for the defective products caused by quality problems.
Free replacement will be provided to buyer together with the next shipment,
based on the proof provided by buyer.
We will be responsible for the costs of the products themselves for replacement,
not including any other costs.