Q: How can I request a sample of your product? A: To request a sample, please contact our customer service team with the details of the product you’re interested in. We provide samples subject to availability and may charge a nominal fee to cover shipping and handling.
Q: What are your payment terms for new customers?
A: Our standard payment terms for new customers are 30% upfront and the balance upon delivery. Orders drafted on Alibaba would comply with Alibaba Trade Assurance terms. We accept payments via wire transfer, credit card, PayPal, MoneyGram, irrevocable Letter of Credit.
Q: Can you provide information on your logistics and supply chain practices?
A: We pride ourselves on our efficient logistics and robust supply chain. We partner with reputable carriers to ensure timely delivery and use real-time tracking systems for transparency.
Q: How do you ensure the quality of your products?
A: Quality is our top priority. All of our productes are sourced from reputable and regulated Chinese finest agro production campuses, if not produced from Geko's own plantation. We adhere to strict quality control procedures at every stage of production and conduct regular audits to maintain our high standards.
Q: Do you offer any discounts or special promotions?
A: Yes, we offer volume discounts and seasonal promotions. Please contact our sales team for the latest offers.
Q: What should I do if I have an issue with my order?
A: If you encounter any issues with your order, please reach out to our customer service team immediately. We are committed to resolving any concerns promptly and efficiently.
Q: What type of packaging do you use for your products?
A: All of Geko's spice products are packed with a food grade polyster bag to reduce the possibility of molding and for sea-shipping concerns. We use a 5-layer corrugated carton box as outer packaging. No branding or logo by default. Our practices ensure they arrive in perfect condition.
Q: Do you provide OEM services?
A: Yes, we offer OEM services. You can customize products with your branding and specifications. Contact us to discuss your OEM requirements.
Q: How can I get in touch with you for more information?
A: For more information, please visit our Contact Us page or reach out directly via email or phone. Our team is ready to assist you with any inquiries.