1. What is your delivery time?The delivery time is determined by the production time and the shipping method. For sample orders, the production time is
around5-7 days; For orders of more than 1000 pcs, the production time is around 30-45 days generally.
2. What is the delivery way for the package?
For sample orders, we usually ship the goods by express like DHL, FedEx, and UPS. The shipping time is 5-7 days normally. For decent orders weighing more than 200kg, we will choose the shipping way by sea, special line, or Express according to your needs. The shipping time by sea is 20-30 days.
3. Can you do DDP service of the shipment?
We could provide DDP service according to the shipping way you choose. And we always consider the most economic way for our customers.
4. How to proceed an order?
First, we need to know your battery type and series, battery nominal voltage , battery full charged voltage, battery capacity. Second about the batteries. According to your battery capacity, we will recommend you the current matching your battery. For example, your battery capacity is 100AH, we will recommend 20A or 25A for you, and the time required to fully charge the battery is 5 hours and 4 hours respectively. Then we will suggest the most suitable charger for your reference.Then, base on the chargers you choose and your address, we will provide you a quotation for total cost. Finally, we will draft your order on Alibaba or send you our bank account number as you required.
5. What is the operating & storage temperature range for this charger?
The operating temperature -20℃ ~ 50℃, storage temperature -40℃ ~ 80℃.
6. Can you also do OEM or ODM products for customers?
Yes, we could do OEM and ODM services for our customers around the world. You could forward your details demands to us via email, Whats@App, or We@Chat.
7. Do you offer guarantee for the products? If could, how long the warranty period can you offer?
We offer two years warranty to our products.
8. Are you a manufacturer/factory or trade company?
We are a superior battery charger manufacture with over 10 year's experience. All chargers produced by our factory.
9. Do you have any certification of your battery charger products?
Yes, we have CE, Rohs and UKCA certification for all of our battery charger. And we could support other certifications after discussed the detail information.
10. How do you guarantee the quality of battery charger?
The battery charger workshop strictly follows the ISO9001 system. Each of our processes has to undergo strict quality audits, our chargers are fully filled with glue instead of half filled and 100% aging test before packing.