Q1: What kind of Solar Cells and brands we have?A1: Mono solar cell such as 166*166mm,182*182mm,210*210mm.
Brands we have Shineao, Longi , JinKo, JA, Trina, Astronergy, Tongwei etc .
Q2: What is the lead time?
A2: Normally within 15 working days after advance payment.
Q3: What is your payment term?
A3: 100% paid before delivery .
Q4: What is your monthly capacity?
A4: Monthly capacity is about 500MW.
Q5: What is the warranty period, how many years?
A5: 12years product warranty,25years 80% power output warranty for mono facial sola panel, 30years 80% power output warranty for bifacial solar panel.
Q6: PV module Authenticity check method ?
A6: you can load on Longi website: https://www.longi.com/en/modules-authenticity/ to enter the product barcode (The product barcode is a string of numbers on the front or back of the module as shown in the figure).
Q7: What you need to do after you received the products ?
A7: Firstly , check the package to confirm is there any damage ,if yes , have to make full video and pictures to record before you unpack the packing . Secondly , to check each panel status , if you found there is a piece was damaged , please do remember make a detail picture to show the damage place , the barcode (on the frame , back side and inside the glass ). The last ,if you can not confirm the damage reason, then packed the above picture and video information to us , we will help you to solve the problem .
Q8: How is your technical support?
A8: We provide lifetime online support through Whatsapp/Wechat/Email.Any problem after delivery,we will offer you video call anytime .
Q9: Is sample available and free?
A9:Sample will charge cost, but the cost will be refund after bulk order.
Q10: How to become your agent?
A10: Contact us through email we can talk details to confirm.