1Q: What is your main product?
A: T-shirts, Polo, hoodies, sweatpants, jerseys, roller skating suits, speed skating suits, basketball, football suits, ice hockey suits, all kinds of competition clothing, and provide professional customization.
2Q: How much will it cost to get a sample?
A: it varies from different styles/designs, for example, t-shirt sample and jacket sample may cost differently, a blank sample and a printed sample may cost differently. The costs = fabric sourcing cost + lab our cost + shipping cost
3Q: What is your MOQ normally?
A: For Summer/Fall styles,our MOQ is 1pc
For Winter Jackets/down vest/down jackets,our MOQ is 10pcs.
4Q: What is your turnaround time?
A: For custom samples, please allow 5-7 working days after submitting your design details. For bulk orders of custom clothing items,please allow 15-20 days after sample approval,depending on your design and qty accordingly.
5Q: Where on the clothing items can i place my logo,artwork or messaging?
A: Custom logos and artwork can be placed about anywhere on an apparel item,just communicate your desired placementand sizing,and we'll work with you to make sure we can execute it as desired.
6Q: Can you do my own printing/embroidery?
A: Of course you can, We can custom logo exactly as your need with different kind of technics.
7Q: Should I provide size chart?
A: Our product details page has the size chart of this product. If you need to customize the size, you can contact our customization service and provide your size chart.
8Q: About OEM&ODM?
A: We can make products according to your design.
A: We can design some styles according to your ideas.
If you place an order, the design is free.
9Q: What shipping methods do you offer?
A: We ship via UPS,DHL and FEDEX upon request. If you have an extablished relationship with a forwarder or have your own express account,you can opt to ship collect, both air and sea shipping are available for international orders.
10Q: How soon can i expect my shipment after it's processed?
A: Delivery timing depends on the shipment method you select for your order,for express,air shipping,please allow about 3-7 days, for sea shipping,please allow about 25-30 days.
11Q: What forms of payment do you accept?
A: We accept a number of payment methods,including Western Union money transfers, Paypal, Alipay,Telegraphic Transfer(T/T),and Alibaba Trade Assurance(for purchases made through Alibaba.com)
12Q:What if my order is incorrect?
A: If you believe the product you received is not exactly what you approved and ordered,please kindly reach out to our customer service team with any supporting documentation you can provide so we can quickly assess and resolve the issue.