Q: Can we do customized projects? A: Yes, we can design and customize unique dice according to customers' needs. You can provide concepts, creativity, and ideas. We design and build models for you, and provide private mold customization services. Welcome to customize with pictures.
Q: What format of design draft do we accept?
A: OBJ, STL, and STP files are the best, but JEG, PNG, PDF,and PSD can also be used.
Q: How long does it take to make a new mold
A: This depends on the complexity of the dice. Completing a simple design only takes 10-20 days, while completing a complex design takes 15-30 days.
Q:Can I receive an expedited order?
A: We accept expedited orders. If customers want to accelerate the production speed of the order, they only need to pay an expedited fee to receive the product faster.
Q: How do we ensure quality?
A: Each step in the production process will be inspected by our QC team. Always pre produce samples before mass production; We always insist on conducting final inspection before shipment;
Q: Howlong is the transportation time?
A: This depends on your region. Usually, the delivery time should be 7-15working days.
Q:Regarding the payment method?
A: Alibaba trade guarantee payment, TT (30% deposit), letter of credit, PayPal, Western Union remittance
Q: Is there any guarantee for the goods?
A: If the customer receives the product with defects, we will reorder or provide order discounts or refunds free of charge according to the customer's request.
Q: Why should you purchase from us instead of from other suppliers?
A: We have an excellent innovative R&D and design team, a supply service management team, specialized intelligent manufacturing equipment, and convenient and fast international logistics transportation services.