2. How can I track my orders?
After shipment, we will provide a tracking number for customers to follow-up the parcel.
3. What if I receive defected products?
We follow strict Quality Control standards to screen out defected products. But since we apply a lot of manual work, mistakes might happen. In such cases, you could request a repair/replacement within 30 days after parcel arrival.
Please email us product specifications and defected quantity & Invoice Number to daniel@bodypiercingfactory.com.
4. What if you send me the wrong item(s)?
If we send products of unwanted size/color/specs, we will conduct 100% refund or will replace ASAP upon customer’s consent.
5.What is your return/replace requirement?
To replace or return items, please confirm with us in advance, worn/used items CANNOT be claimed as defective and won’t be replaced. All defected items MUST be packed in single bags and noted with readable product specs & Invoice Number. Please note that NO credit notes will be issued for defected products.
6. How do you charge for return/replacements?
Mistakes on our side, we will conduct 100% refund.
7. Do you provide insurance for the parcel?
To provide the most cost-effective products for customer, we generally DONOT include insurance expenses.
Customer is optional to pay us an extra 0.4% of declared value to get a full refund if the parcel goes lost.
8. What’s your charge for taxes?
Import taxes and duties differ in each country and changes according to the latest policy, please understand that it is impossible for us to be precise and accurate in these charges.
Therefore, customers are deemed liable for relevant information in the country where parcel is delivered.
9. Can you put our logo on your products?
At present our products are without logos, only with material mark, all packed in single clear bags. Customers could re-pack them into boxes/bags branded with their identifying signs.
10. Can we show your pricelist or catalogue to our customers?
Sure, no problem! We will put an online link for registered visitors to download e-catalogue once it is available. Please keep
informed.