A: We strictly adhere to international quality standards and have passed relevant certifications. Throughout the entire production process, we implement stringent quality controls including raw material inspections, production process monitoring, and final product inspections, to ensure that every product we provide meets high-quality standards.
Q: Do you offer free samples?
A: Yes, we can send 3-5 pairs of samples, but the shipping cost will be covered by the buyer. Samples will be dispatched within 3-5 days after payment is received.
Q: Can you accommodate private label packaging or OEM? What is the cost for private labeling?
A: Yes, we can. You can send us the labels you wish to use and we will handle the packaging for you. Alternatively, you can send us your logos and requirements, and we will design and confirm with you until you are satisfied. The total cost for private branding can only be determined based on product selection, coupled with packaging, quantity, label requirements, and other sorting details.
Q: How do you handle damaged or incorrect products in an order?
A: If you receive any damaged or incorrect products, please contact us at your earliest convenience after receiving the shipment. We will address the issue as quickly as possible, offering solutions such as returns, exchanges, or refunds.
Q: What is your standard shipping time?
A: Upon receipt of your payment, it typically takes us 5-10 business days to prepare the goods. However, this is also dependent on the size of the order and the inventory status of the specific products. A more accurate shipping time estimate will be provided after the order is confirmed
Q: Do you offer urgent order services and how long might an urgent order take?
A: Yes, we do offer services for urgent orders. For urgent requests, we strive to ship within 3-5 business days. Please note that this might involve additional costs, depending on the specific details of the order.
Q: How can I track the status of my order and shipping details?
A: Once your order is shipped, we will provide a tracking number, allowing you to track your order via the respective logistics company's website. Additionally, our customer service team closely monitors the transit status of each order, ensuring smooth delivery.
Q: If I order multiple products, will they be shipped together?
A: Yes, we generally consolidate all your products into a single shipment, unless you have special instructions to ship them separately. Consolidated shipping helps you save on transportation costs and time.