Q1. Why choose us?
A:We are a brand enterprise business specializing in hiking, camping and other outdoor products, providing low MOQ(MOQ≥10), sample can be delivered within 7-15 days. And we have a design service advantage that can help design packaging and labeling, etc.
Q2. How can I order?
A: Firstly, you can send us inquiry and tell us your requirements.
Secondly, we will make the quotation according to your request or our suggestion.
Thirdly, click on "Start Order" to confirm payment and pay a deposit to officially order! (Enter the quantity, select your
country, and then you can see the total price, including the product price and shipping) Please do write your Name, Address,Zip code and Phone number for delivery!
Fourthly, we arrange the production and shipment, and then you pay the balance to us.
Q3.Can I have a sample order?
A: Yes, welcome to place an sample order to check quality or market.
Q4. What's the sample and goods lead time?
A: 1 day for stock samples, 7-10 days for custom samples, 20-25 days for bulk orders.
Q5. Do you have any MOQ limit?
A: Yes, the MOQ is 10pcs but any trial order is welcome.
Q6. When could I get the quotation?
A:We usually quote within 12 hours after we get your inquiry.If you are very urgent to get the price, please call us or tell us in your email.
Q7. Which payment would be acceptable?
A:Normally, we support online payment,Alibaba pay, to protect the buyer's funds, when the buyer confirms the acceptance of goods quality is no problem, the funds will be transferred to the seller's account, absolute security.
Q8. How about the delivery cost and tax cost?
A: Delivery cost is depend on the way, destination and weight,And tax is depend on customer's local customs.
Q9.How do you ship the goods and how long will it take you to arrive?
A: Depending on the quantity of your order, it is usually expedited by sea or air. 20-30 days by sea, 5-7 days by air and 3-5 days by sea.
Q10. Can I print my logo on the product?
A:Yes. Please provide the logo AI file, so that our designers can make samples for your approval.
Q11. Can you support custom packaging?
A: Of course, you are welcome to order plastic bags, gift boxes or display boxes with warning words.
Q12. What is your warranty policy?
A:We offer a 12 month warranty on all products, which means that during the warranty period, we will repair defective products or fix other quality problems.