Q: Can you provide samples?
A: We can only provide 2 free samples at most, but you need to pay for the freight.Q: Do you provide OEM or ODM products and services? A: Yes. We can provide customized services including products and even packaging, and also paste your LOGO and brand.Please inform us formally before production and confirm the design according to our sample first.
Q: Do you have any MOQ limit for LED lights?
A: 1% for sample checking is available.
Q: How to order LED lights?
A: First, Let us know you requirements or application. Second, we offer quotations and solutions for you according to your requirements. Third, you confirm the order and place deposit for formal order. Finally, we arrange the production.Q: What about delivery time? A: For no particular reason, 3-5 days for sample order, generally 2-3 weeks for mass production order.
Q: How do you ship the goods? A: We usually ship the goods by DHL, UPS, FedEx or TNT.
Q: How long does it take to arrive? A: It usually takes 3-5 days to arrive. Goods can be shipped by air or by sea.
Q: How about the quality of your products? A: we always put quality control in the first place.
Q: Do you offer product guarantees? A: Yes, you will get a refund for any defective goods, or we will replace the defective goods. Our products have a 1-year warranty.
Q: How to deal with the faulty? A: First of all, our products are produced under strict quality control system, so the defective rate will be lower. Secondly, within the warranty period, for missing quantity, we will send new lights with new orders. For detective batch products,
we will repair and resend them to you, or we can discuss the solutions including recall based on actual situation.