Q: This is the first time I use this kind of machine, is it easy to operate?
A: It's very easy to operate, we will send you manual book and guide videos, it can teach you how to operate the machine. If you have any questions about the machine usage or need any technical support, our after-sales team will give you timely help.
Q: How can I choose the machines even with little knowledge for the laser marking machine?
A:It’s simple. Just tell me
--What's the materials do you need to mark?
--What's the working area do you need?
Then will suggest you the best one.
Q:I have no idea about the initial operation after the machine is installed at our mill.What should I do?
A:We will send video and English manual with the machine. If you still have some doubts, the online instruction will be conducted by us.
Q: How to make the payment?
A: We accept Telegraphic Transfer(T/T). 30% in advance, pay the balance before delivery. We also can make the order on Alibaba Trade Assurance, you can pay by Credit Card and other online payment method.
Q: What can we do if something wrong with the machine within the warranty period?
A: The free parts will be provided if the problems with the machine are not caused by any wrong operation of operators. We also provide lifetime repairing for the machines.
Q: Do you arrange shipment for the machines?
A: Yes, we have freight agents for sea shipping, air shipping. If you choose our freight agents, you just need to pay the
shipping cost to us, our freight agency will arrange the shipment for you. Of course you can choose your own freight agency to arrange shipment, we will prove you the EXW price, your freight agency need to pick up the machine from our factory.