Q1: Are you a factory or trading company? A1: We are a professional jewelry factory with more than 10 years history, have our own
factory outlet store,and we also have the ability to export products
Q2: What is your minimum order quantity?
A2:The MOQ for each product is different, so it would be best to refer to the detail page of the product you are interested in. If you need further clarification, send me the product link and I will reply as soon as possible.
Q3: How can we guarantee quality?
A3: Always a pre-production sample before mass production; Always final Inspection before shipment
Q4: Can I get one sample?
A4: Yes, we can offer one sample for checking quality. Sample
charged US $5.0-$50/design depends on the design, Sample will be sent out within 5-8 days,the sample fee is refundable when the bulk order meets our MOQ.
Q5: Could you supply OEM/ODM service?
A5: Yes.We are manufacturer specializes in jewelry many years.Please feel free to contact us for more info.
Q6: What’s your production time?
A6:Our production time is 7-20 days normally.
Q7: How do you ship the goods and how long does it take?
A7: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-8 days to arrive. Airline and sea shipping also optional, but it will take longer. If you have shipping agent in China, we can contact them to consolidate the products to save the shipping cost.
Q8: How about your after-sales service?
A. You are entitled to return products for repairing within one week of the delivery date if it’s quality problem. Once we’ve
received your return we’ll send you an email with an update.
B. If it's our fault, we will provide free replacement cargo service.
C. If It's due to uncontrollable factors, we only charge you the cost of repair.
D. If you have sold the products, problems due to the passage of time or wearing caused by abrasion, etc., we will charge you apart of repair costs.