Company Overview:We are a respected manufacturer of plant extracts, committed to delivering outstanding quality and exceptional customer satisfaction. Here's some key information to facilitate our cooperation:
Production and Facilities:
We are a manufacturing facility, and you are warmly welcomed to visit our production facilities in person. Alternatively, if you prefer a virtual tour, please feel free to request a video.
How to Purchase:
You have the option to purchase our products through the Alibaba platform or easily contact us via email. On our website, you can browse our product offerings and reach out to us through email or online inquiries.
Payment Options:
We offer a variety of flexible payment methods, including bank transfers (T/T), Trade Assurance, PayPal, Western Union, Alipay, credit cards, and letters of credit (L/C).
Quality Assurance:
We maintain high standards of quality control to ensure consistent product quality. Our quality assurance system includes:
Comprehensive in-house product testing.
Collaboration with third-party laboratories like SGS or Pony for additional testing when concerns arise.
Thorough investigations conducted in our laboratory when issues occur, with a commitment to providing a 100% refund or reshipment if needed.
Certifications:
We take pride in holding prestigious certifications, including ISO9001:2015, ISO22000:2018, Business License, and Food Management License.
Shipping and Delivery:
We offer flexible shipping options, such as DHL, FedEx, air freight, and sea freight. Estimated delivery times are 5-10 days for air freight and 20-30 days for sea freight.
After-Sales Support:
Our commitment to customer satisfaction goes beyond the point of sale. If any issues arise post-purchase, whether related to product quality or quantity, we promptly address them and provide solutions. Additionally, we have established a recall system to safeguard customer rights.