Q1.What's the difference between "POPULUS", "iPOPULUS" and "MAXIN" ?
A:Maxin Industry is a trading company with the import and export of power tools as the core business, which own three brands, MAXIN ,POPULUS and iPOPULUS with R&D of manufacturing enterprises to international power tools marketing, mainly promote iPOPULUS brand products, we can accept both small quantity, OEM and ODM orders
Q2.What's your MOQ if I do my own logo?
A:MOQ 500pcs for handheld power tools, MOQ 200pcs for bench tools, MOQ 2000pcs for hand tools.
Q3.Can I get free samples?
A:We have to charge both samples and freight cost, and when you place orders, we'll refund your sample cost. Or we can provide free samples to you with freight collect.f
Q4.What's your after-sales service?
A:We can provide spare parts for after-sales service, in generally, we can offer 1% free spare parts.
Q5.What's your payment terms?
A:Our payment terms is 30% deposit, balance against receiving copy of B/L, D/P, T/T, L/C, Western Union or Paypal sight.
Q6.How do you help promote?
A:We can provide some free promotional items to you, like display stand, T-shirt, caps, pens, notebook and so on, and also we can help you design the posters to put in the shops.
Q7.What's the certificate do you have?
A:We have GS/CE/EMC/EMI/ROHS/UL/ETL certificate.
Q8: Why choose us?
A:Our products has low MOQ,high quality which meets US or EU standard. We have more than 16 years experience in power tools exporting. We can provide high level service, accept OEM and Trade assurance order. You can start the bussiness with us without worries.
We are a professional and reliable power tool supplier with best production capability, high standard quality control, and good after-sales service.
100% QC inspection before shipping to ensure customers to get goods without complaints.
Q9: How to place an order?
A: Please send us an email specifying the item, color, quantity or other specification, we will give you the reply soon.
Q10:Which Payment way is workable?
A: If you need small MOQ, 100% T/T in advance.
B: If you need more than 1000PCS ,We can accept 30% T/T deposit in advance, 70% balance before shipment after presentation of ready cargo.
Q11:Do you make the customized logo on products?
A:Yes, of course, OEM/ODM is welcomed. we devolop new products with your requirement through our R&D department. we arrange the design according to customers' need with our professional team.
Q12: How many pcs in stock ?
A:The stock is always floating. Please contact our sales to get the most updated information. If the item is out of stock, you can place order firstly and we will proceed mass production for you ASAP.
Q13:What is your sample time?
A:Usually we will take 3-5days to make the samples.
Q14 : How long can you ship the goods ?
A: For products that is in stock, we can deliver to you in 5-10 days. Regular lead time for mass production is 30-40 days depending on the order quantity.
Q15: Can we get a sample to check quality?
A:Yes, Samples can be offerd,but we will charge the sample cost and shipping cost.
Q16:Which Shipment way is available?
A:By sea to your designated port.
B:By air to your designated airport.
C:By express (DHL, UPS, FEDEX, TNT, EMS) to your door.
Q17: How does your factory do regarding to quality control?
A: Quality is priority. We always pay attention to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before delivery.We have a team of more than 10 professional engineers. They will carry out random or full inspection of the goods before each shipment. And after the completion of the inspection, we will present the detailed inspection report for the customer's reference.