Q1:Are you a factory or trading company? We are a professional jewelry factory with more than 15 years history, We specialize in the production of semi-finished gems: malachite, synthetic stone, natural stone, glass beads, cat's eye, miscellaneous stone,etc.have our own factory outlet store,and we also have the ability to export products.
Q2:Can you make my designs?
Yes, customer design,especially OEM/ODM, is welcomed. You can offer your design and we will produce as required.
Q3:What's your MOQ ? Our stock
products MOQ 5 strands or 100 pcs, Most of our products in stock, so we accept small order quantity. OEM/ODM products MOQ 1000pcs.
Q4:When you can delivery goods after I place an order ?
Stock products delivery within 3-7days , OEM products delivery 15-30days.
Q5:This is my first time buy from your company, how to arrange the shipping for me?
We usually send order by FEDEX, UPS, TNT, DHL or EMS. If you have carrier account, it will be convenient for both of us.
Q6:How can I make the payment for my orders? We accept T/T,Western Union,Paypal,Money Gram,Wechat,Alipay and so on. But recommended pay via Alibaba trade assurance system.
Q7:Can I get the samples? How long is the sample lead time?
Yes, certainly. We will provide the stock samples,the customer pays the Transportation costs , Sample will be sent out within 3-7 days,the sample fee is refundable when the bulk order meets our MOQ.
Q8:Can I get discounts?
For large quantity of order, we can discuss the discount on transportation fee and product. We are happy to help you.
Q9:What should I do if the goods arrive damaged?
Our QC will check all goods when they ship. Please take photo to us to confirm if products are destroyed by ship. And new one will be sent to you in your new order.
Q10:Is there any duty for the importation? Different countries has different duty policies. Usually you can inquire to local DHL, UPS or Fedex, they should be aware of all this importation details.
Q11:About tax cost
--European Customers have to pay the tax. You can write your tax number if you have the VAT or ISSO number.
Or you can send tax number to us, we will draft the order for you without tax fee.
Notice Please note that the price on alibaba is for your reference. The actual price will be different frome surrent price of raw materials, exchange rate, and your order quantity. Hope you can understand us, thank you.