Q1. How to choose the right machine? A1.Contact us to explain the material you want to cut, tell us the Max thickness and working area you need, we can cut samples for you for free, if you are not sure about the power, we can compare different working results and then you choose a better one
Q2. What about machine warranty?
A2:3-year warranty,If the main parts are damaged by non-human factors, they can be replaced free of charge. You can choose to replace them at the local after-sales point or send them for repair
Q3. How to install and use?
A3.We provide 24-hour online service and more than 30 after-sales service centers around the world . You can install according to the machine's operation manual and installation video, or choose door-to-door installation service.
Q4. What about after-sales problems?
A4.Please contact us. We will assign you after-sales personnel in the corresponding language according to your country and region. You can directly describe your problem with the after-sales personnel. Replacement and maintenance within the scope of warranty are free of charge
Q5. What about wholesale price?
A5:If you are a wholesaler, distributor or agent, please contact us to obtain the wholesale price
Q6.How can I get the sample to check you quality ?
A6:If you want to marking sample to check the quality, we can help you do this. first you need to provide the logo or design to us, free mark samples can be provided.
Q7.Does the machine can be customized according to my requirements ?
A7:Sure, we have a strong technical team and have rich experience. Our goal is to make you satisfied.
Q8.Can you arrange the shipment for me ?
A8:We can arrange the shipment for our clients by sea or by air. Trading terms FOB, CIF, EXW are available.