Q: How old does my pet have to be before using the device?
A: Your pet should be able to recognize basic obedience commands such as 'sit' or 'stay'. The collar may be worn by most dogs of 25 kilograms and some dogs slightly over 25 kilograms.
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Q: Once my pet is trained and has been obeying my commands, is it still necessary for my pet to continue to wear the collar receiver?
A: You may need to reinforce your pet's memory with the collar receiver from time to time.
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Q: Could I use the collar with more than one pet?
A: Yes, you can simply add one more collar receiver to the system to control 2 pets, because 2 signal channels are available with the remote transmitter.
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Q: What is the effective distance of your remote electric collar dog?
A: The effective distance could be as far as 1000 meters between the remote transmitter and collar receiver without obstacles in the middle. However, in reality, lots of factors, including but not limited to signal station, magnetic field, obstacle, battery volume, other wireless devices nearby, landform, vegetative cover, etc, shall influence the transmission of signals from a remote transmitter and the collar.
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Q: I want to test the static shock function of the collar receiver myself, but it does not work, is anything wrong?
A: Please use the coming light for testing. Touch both electrode pillar at the same, and press 'shock' icon button, if the light is on, then this function works.
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Q: How long can I continuously deliver a vibration or static shock to my pet?
A: The maximum amount of time you can press the vibration or static shock to your pet continuously is 10 seconds. After this, the remote transmitter will time out, and you have to press any button again to restart the functions.
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Q: Is the collar receiver waterproof?
A: Yes, your pet can wear it to swim, because it's IP67, don't worry to put it in water.
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Q: What do I do if my pet's neck becomes red and irritated?
A: Discontinue using the training dog collar with remote for a few days, if the condition persists beyond 48 hours, see your veterinarian, even if the skin returns to normal, monitor your pet's skin condition closely.
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Q: Could I attach a leash to the collar receiver?
A: Sorry. Can not, it will make the dog feel uncomfortable.
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Q: How long last for the battery of the transmitter and collar?
A: For remote transmitter: in standby mode: it can hold 90 days; For the collar: in standby mode, it can last 60 days.
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Q: How will I know when to charge the batteries?
A: For remote transmitter: the battery symbol will flash; For the collar receiver: If the indicator turns to red, you have to get it charged.
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Q: How long is your lithium battery lifetime?
A: Our lithium battery can be charged 2000 times for the remote controller and collar receiver.
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Q: How long can I leave the collar receiver on my dog?
A: The collar receiver is not designed to be worn constantly, we are recommend not to be worn for more than 18 hours out of every 24 hours period. In case of a longer time, you are advised to examine your pets regularly.
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Q: How long should I process my training session for my pets?
A: Training sessions should be kept positive and short, it is better for about 10~15min each time.
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Q: Any other better training methods?
A: You can prepare some dog food for training incentives to achieve better training outcomes. Each time after you restrain your pet's misbehavior, you can tell your pet what is supposed to do and what is not. after a series of repetitions, your pet
understand what you like and what you don't like.
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Q: How long will it take to get my pet trained well?
A: It takes time to eliminate misbehavior or teach an obedience command. Please be patient, over quick training may not lead to ideal outcomes.
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Q: The training dog collar does not work, or my pet does not respond after the correct installation of the pet trainer, how should I solve this problem?
A: 1). Make sure both remote transmitter and collar receiver have enough power to operate;
2). Intensity level has to be set up at over '0' when encoding, test to launch for vibration and static shock function;
3). Check to see if the collar receiver is turned on;
4). Check the 'dog' button on the remote transmitter to ensure signal channels are correctly configured;
5). Try re-encoding remote transmitter and collar receiver;
6). Take off collar receiver and test all of the four functions work properly;
7). Make sure collar receiver is properly worn, we recommend you put your finger into the collar, not too loose,otherwise there will no effect on your dogs;
8). Trim your pet's fur where the contacts touch the neck OR change to the longer contact points.
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Q: Why choose us?
A: An innovation team, great attention is paid to basic management, stable quality, fast production, timely delivery, and
after-sales service in order to reach a win-win situation with all customers.